Freshers & Exp Walk-In @ “FIS GLOBAL” : BSC / BCA Graduates : Chennai : On 26-28 Dec 2011

Company : FIS Global
Website : http://www.fidelityinfoservices.com/fnfis/
Education : B.Sc/BCA/
Experience   :  0 – 1 Years
Location : Chennai

Fidelity National Information Services, Inc. (NYSE:FIS) is the leader in Global Financial Technology. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 14,000 financial institutions in more than 80 countries with combined employee strength of over 24000 worldwide.

Open Walk in – FIS GLOBAL – BSC CS and BCA Graduates – 26/27/28 Dec

Industry: BPO/ITES
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Role: Trainee

Job Description :

Handles technical support requests from the Customers and provides quick & efficient resolution accordingly. Customer technical support requests arriving via telephone & E-mail in a prompt, courteous, and knowledgeable manner. Thoroughly and efficiently gathers customer information, assess and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and documents the interaction through tracking tools. Provides quality service and support in a variety of areas as per the service boundary. Performs miscellaneous job-related duties as assigned and reports the progress/process to the Reporting Manager Highly developed sense of integrity and commitment to customer satisfaction Communicates effectively through both verbal and written channels Ability to work with a team and follow instructions from supervisors and Adheres to procedures laid by the department.

Desired Profile :
-BSC Computer Science/BCA – 60% ABOVE(Graduation)
– 2010/2011pass outs only or any exp candidates in BPO-Voice(3months to 6months) – should have all the mark sheets and consolidated marksheet, else need not proceed.
-No Standing Arrears.
-Engineering/MCA/Msc/ME/MBA Graduates and Post graduates – Not Eligible.
-Candidates should be willing to work in night shifts.
-Candidates should be willing to sign a bond for 2 years as per corporate norms.
-Excellent Comm skills and basic networking knowledge – Mandatory.

Please carry print out of this posting for the walk – in.

Three days Walk in 26th/27th/28th Dec 2011 between 9:30am to 10.30am
(Candidates walkin after 10.30am will not be entertained for the interview)

Venue :
No:54,Vijayaraghava road,
T.Nagar, Opp to Anna Arivalayam/Hyatt Hotel – Anna salai.
Chennai

Contact Details :
Name : Waheeda Fathima