(0-2 Yrs) “TECH MAHINDRA” Recruitment Drive For Network Analyst : From 16 February, 2012
1,731 ViewsCompany : Tech Mahindra
Website : www.techmahindra.com
Education : Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Experience : 0 – 2 Years
Location : Chandigarh
Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra has a global footprint through operations in more than 25 countries with 17 sales offices and 13 delivery centers. Assessed at SEI CMMi Level 5 and PCMM Level 5, Tech Mahindra’s track record for value delivery is supported by over 35,200 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Recruitment Drive for Network Analyst Openings From 16th February, 2012 (onwards) at Tech Mahindra, Ltd.
Job Description :
We at Tech Mahindra, Chandigarh are conducting a RECRUITMENT DRIVE for Network Analyst Openings from THURS DAY, 16th February, 2012 (onwards).
Requirement – I: Site To Site (S2S) Network Analyst
Job Description :
The Site To Site Network Analyst is responsible for Site-to-Site (“S2S”) violations’ investigation and monitoring of chronic issues for following metrics:
o Network Latency (Performance)
o Network Packet Delivery (Reliability)
This work includes following activities:
• Deeper analysis of Service Level Agreement (“SLA”) target misses to determine which ones are valid and eligible for customer credit payments and prevent incorrect credit payments to customers
• Addressing repeating misses in consecutive months
• Proficient use of a number of tools and software packages and fixing identified basic reporting issues in databases
• Meeting monthly deadline and tracking investigations results for management purposes
• Understanding of reporting environment and close cooperation with Reporting Analysts, Service Managers and Global Customer Service Centers (“GCSCs”)
Mandatory Skills and Experience:
• Personal Computer (“PC”) literate – very good computer skills including Microsoft (“MS”) Office, Excel and Access
• Basic networking knowledge
• Ability to interpret and analyze measured data for Network Latency, Packet Delivery
• Developing and maintaining reports based on the requirements
• Proficiency in verbal and written communication in English language
• Ability to work independently as well as a part of a team
• Analytical thinking
• Ability to complete tasks within the set deadlines and quality criteria
• Ability to determine root causes for out of target values
• Ability to prioritize assigned tasks and cope well with time pressure
• Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Requirement II – Service Reporting Analyst
Job Description:
The Service Reporting Analyst is responsible for providing accurate and timely customer reports to demonstrate delivery of service level agreement commitments for network quality, for following metrics:
o Network Availability
o Network Latency (Performance)
o Network Packet Delivery (Reliability)
This work includes:
• Report generation within set deadlines
• Providing inputs into crediting tool
• Providing problem determination on any customer site not meeting the contracted service level targets
• Cooperation with service managers to agree report content prior to making reports available to customers
• Identification of reporting problems of life cycle sites• Ownership of reporting for an agreed set of customers
• Good knowledge of reporting environment and close cooperation with support teams in different geographies to ensure that reports fulfil our quality commitments
• Proficient use of number of tools and software packages
Mandatory Skills and Experience:
• PC literate – very good computer skills including Microsoft Office, Excel and Access
• Knowledge of building Pivot Tables and Macros including VBA automation
• Developing/creating reports based on the requirements
• Analytical thinking including the ability to determine root causes for out of target values
• Proficiency in verbal and written communication in English language
• Ability to work independently as well as part of a team
• Ability to complete tasks within the set deadlines and quality criteria
• Ability to prioritize assigned tasks and cope well with time pressure
• Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Details of the Drive:
Date – THURSDAY, 16th February, 2012 (onwards), Time – 10 AM to 1 PM
Mandatory: You are requested to be available for the selection process at the above mentioned venue and time. Please carry the following documents:
1) Copy of Resume
2) 1 Passport Size photograph
3) 1st & last page of passport
4) Final year mark sheet and degree certificate of highest education
5) Last month Salary Slip from Current organization- FOR EXPERIENCED RESOURCE ONLY
6) Offer / Appointment Letter and Last Appraisal Letter from current organization- FOR EXPERIENCED RESOURCE ONLY
7) Experience and Reliving letters from all previous organizations- FOR EXPERIENCED RESOURCE ONLY.