(0-2 Yrs) “TECH MAHINDRA” Recruitment Drive For Performance Reporting Analyst : 16 February, 2012
2,300 ViewsCompany : Tech Mahindra
Website : www.techmahindra.com
Education : Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Experience : 0 – 2 Years
Location : Chandigarh
Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra has a global footprint through operations in more than 25 countries with 17 sales offices and 13 delivery centers. Assessed at SEI CMMi Level 5 and PCMM Level 5, Tech Mahindra’s track record for value delivery is supported by over 35,200 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Recruitment Drive for Performance Reporting Analyst From 16th February, 2012 (onwards) at Tech Mahindra, Ltd.
Job Description :
We at Tech Mahindra, Chandigarh are conducting a RECRUITMENT DRIVE for Performance Reporting Analyst Openings from THURS DAY, 16th February, 2012 (onwards).
Operational Performance Reporting Analyst.
Job Description :
The Operational Performance Reporting Analyst is responsible for providing accurate and timely operational performance reports to demonstrate Service Assurance operational performance in the areas of:
o Network Availability and Performance
o Customer Outage information (duration, handle time, cause, etc)
o Productivity and efficiency
o Customer Satisfaction
Performance Reporting is provided to:
o Executive Leadership
o Operational managers
o Government/Regulatory offices
o Partner organization
This work includes:
• Report generation within set deadlines
• Analysis of performance trends
• Providing problem determination and partnering with operational teams for analysis and investigation
• Partnership with peer organizations such as Service Management and Network Operations.
• Identification of reporting problems of life cycle sites
• Good knowledge of reporting environment and close cooperation with support teams in different geographies to ensure that reports fulfil quality commitments
• Proficient use of number of tools and software packages
• General understanding of operational tools and processes within one or more areas including Global Service Assurance (GSA), Global Enterprise Managed Services (GEMS), Hosting & Applications Services (H&AS), Business Field Services (ABFS) and Voice Services and multiple product offerings including Managed Services, Connectivity/Transport and Hosting.
• General understanding of various ticketing and inventory systems.
Mandatory Skills and Experience:
• PC literate – very good computer skills including Microsoft Office, Excel and Access
• Knowledge of building Pivot Tables and Macros including Visual Basic for Applications (VBA) automation, Microsoft Access queries and reports
• Developing/creating reports based on the internal customer requirements
• Developing/creating reports for analysis of performance data
• Analytical thinking including the ability to perform root cause analysis
• Proficiency in verbal and written communication in English language
• Ability to work independently as well as part of a team
• Ability to complete tasks within the set deadlines and quality criteria
• Ability to prioritize assigned tasks and cope well with time pressure
• Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Details of the Drive:
Date – THURSDAY, 16th February, 2012 (onwards), Time – 10 AM to 1 PM
Mandatory: You are requested to be available for the selection process at the above mentioned venue and time. Please carry the following documents:
1) Copy of Resume
2) 1 Passport Size photograph
3) 1st & last page of passport
4) Final year mark sheet and degree certificate of highest education
5) Last month Salary Slip from Current organization- FOR EXPERIENCED RESOURCE ONLY
6) Offer / Appointment Letter and Last Appraisal Letter from current organization- FOR EXPERIENCED RESOURCE ONLY
7) Experience and Reliving letters from all previous organizations- FOR EXPERIENCED RESOURCE ONLY.