(0-2 Yrs) “TECH MAHINDRA” Recruitment Drive For Quality Analyst : 16 February, 2012
2,506 ViewsCompany : Tech Mahindra
Website : www.techmahindra.com
Education : Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Experience : 0 – 2 Years
Location : Chandigarh
Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra has a global footprint through operations in more than 25 countries with 17 sales offices and 13 delivery centers. Assessed at SEI CMMi Level 5 and PCMM Level 5, Tech Mahindra’s track record for value delivery is supported by over 35,200 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Recruitment Drive for Quality Analyst Openings From 16th February, 2012 (onwards) at Tech Mahindra, Ltd.
Job Description :
We at Tech Mahindra, Chandigarh are conducting a RECRUITMENT DRIVE for Quality Analyst Openings from THURS DAY, 16th February, 2012 (onwards).
Quality Assurance – Quality Assurance Auditor
Job Description :
The Quality Assurance Auditor is responsible for analyzing, correcting and providing feedback on closed customer trouble tickets to ensure accurate reporting of customer trouble resolution and the process/steps taken during the life of the ticket. QA audits are performed on trouble tickets from:
o BMP (Business Maintenance Platform) for Global Voice and Data Connectivity / Transport trouble tickets
o WFA (Work and Force Administration System) for National (22-state AT&T Footprint) trouble tickets
o AOTS (AT&T One Ticketing System) for AVPN and MIS trouble tickets
This work includes:
• Review of customer trouble tickets after resolution and closure of the ticket by the operational team. Review can include:
o Proper closure/clearance, analysis and trouble coding of the ticket
o Appropriate documentation of the time the ticket was worked
o Appropriate documentation of the time a ticket was unable to be worked to due customer or uncontrollable situations
o Appropriate troubleshooting
o Log notes
o Billing/Rebate information
o Etc.
Mandatory Skills and Experience:
• Knowledge of AOTS, WFA and BMP ticketing systems
• Knowledge of AT&T Service Assurance processes and tools
• Good oral and written communications skills (English)
• Use of Microsoft Office applications such as Word and Excel
• Ability to analyze situations and make decisions based upon guidelines
• Any Graduate/ Post Graduate (Except BE/ BTech or ME/ Mtech)
Details of the Drive:
Date – THURSDAY, 16th February, 2012 (onwards), Time – 10 AM to 1 PM
Mandatory: You are requested to be available for the selection process at the above mentioned venue and time. Please carry the following documents:
1) Copy of Resume
2) 1 Passport Size photograph
3) 1st & last page of passport
4) Final year mark sheet and degree certificate of highest education
5) Last month Salary Slip from Current organization- FOR EXPERIENCED RESOURCE ONLY
6) Offer / Appointment Letter and Last Appraisal Letter from current organization- FOR EXPERIENCED RESOURCE ONLY
7) Experience and Reliving letters from all previous organizations- FOR EXPERIENCED RESOURCE ONLY.