Freshers & Exp Walk-In @ “FIS GLOBAL” : Tech Help Desk Executives : Chennai : On 18 Feb 2012

Company : FIS Global
Website :  www.fidelityinfoservices.com/fnfis
Education : BCA/BSC (c/sc) OR BE/B Tech – Any Stream
Experience : 0 – 1 Years
Location : Chennai

Fidelity National Information Services, Inc. (NYSE:FIS) is the leader in Global Financial Technology. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 14,000 financial institutions in more than 80 countries with combined employee strength of over 24000 worldwide. FIS has global annual revenue of US $ 3.45 Billion. Part of the S&P 500¨, FIS is Fintech No. 1 in providing solutions for Banks, Credit Unions, Saving Institutions, Retail Merchants, State Governments, Telecom companies, Payment Networks, Finance companies, Insurance companies and Gaming industry. FIS provides solutions in Core Processing, Item Processing, Automotive Finance, International, Fraud, Loyalty Programs, Technology Services, Debit, Merchant, Prepaid Card, Credit Cards, Decision Solutions, Retail Check, and Print & Mail. We boast of having 8.7 Million Credit Card accounts, over 4.3 Billion Checks accounts, more than 8 Million Loyalty accounts, over 47 Million Debit Cards ,more than 79 Million Pre Paid Cards and 60 Million Screened Account opening in over 100 K Branches. In India, we have our presence in 5 cities – Chennai, Bangalore, Chandigarh, Gurgaon and Mumbai.

Walk in For Tech Help Desk – Night Shifts on 18th Feb 2012 @ FIS GLOBAL – Chennai

Job Description :

No. of Position : 3

Designation : Tech Help Desk Executive

Job Location : Chennai

No Standing Arrears.

Candidates from Arts background (Eg : BA;B.COM – will not be eligible)

Candidates should be willing to work in night shifts (Cab Facility provided) & willing to sign a bond for two years as per corporate norms.

Selection Process : Initial screening, Written Test, Technical discussion, HR Interview.

Job Description:
• Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses
• Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP’s, Escalation. etc)
• Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints
• Work Allocation for e-mail responses

Mandatory : Fluency in English.
Preferred : Knowledge on Networking concepts.
Exposure to ITIL framework.
Call handling experience – Added Advantage.
Candidates with MCSE/CCNA certifications preferred.
Candidates should come in formals.

Eligibility Criteria:
- Regular (BCA/BSC (c/sc) OR BE/B Tech(Any Stream) ) With Minimum 60% Marks
- Only 2010 & 2011 Pass outs are eligible
- Candidates with 3 months to 6 months (VOICE/SEMI VOICE BPO)EXP can also apply.

Interview Registration time will be between 9:30 am to 10:30 am on 18th Feb 2012.

Candidates can directly walk in for the interview process if they meet the eligibility criteria.

Date : 18th Feb 2012 – Saturday, Time : 9:30am to 10:30am

Venue :
FIS Global Business Solutions
No 54, Vijayaraghava Road, T.Nagar,
Chennai (opp. to Anna Arivalayam office)

Ph – 3911 1500
Contact person: Waheeda Fathima – HR

BCA/BSC (c/sc) OR BE/B Tech(Any Stream