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Aricent Technologies Hiring For Associate Network Engineer @ Gurgaon

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Aricent Technologies (H) Limited


Openings For Associate Network Engineer (22426) @ Gurgaon

Job Description :  

Job Responsibilities:
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires

Skills Required:

Excellent communication Skill.
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills

Essential Skills in any of below domains:

1. Voice Domain: VOIP, Call Manager, CUCM,
2. Security Domain
3. Core : Routing & Switching

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