"Informatica" Off-Campus For Freshers : BE/ BTech/ MTech/ MCA - 2016 & 2017 Pass outs : Associate Software Engineer : Last Date : 30 Jun 2017 - Present Jobs - Jobs For Freshers & Experienced

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Wednesday, June 28, 2017

"Informatica" Off-Campus For Freshers : BE/ BTech/ MTech/ MCA - 2016 & 2017 Pass outs : Associate Software Engineer : Last Date : 30 Jun 2017

Informatica
[www.informatica.com]


informatica


Informatica Off-Campus Recruitment Drive For Freshers : BE/ BTech/ MTech/ MCA - 2016 & 2017 Pass outs : Associate Software Engineer @ Bangalore


Job Description:


Job Title :  Associate Software Engineer


Eligibility:
BE/ B. Tech/ ME/ M.Tech (CS/ IT), MCA from 2016 and 2017 batches with an aggregate of 70% throughout acedemics.
No standing backlogs as on date.


Job Description:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.


Additional responsibilities include but are not limited to the following :
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in product's usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through training and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function


Ideal Candidate:
Constructively work together as a team, sharing ideas.
A high degree of analytical and problem solving abilities.
A natural leader who strives for excellence and is known for his/her prodigious technical ability.
Possess good communication and customer-relationship skills - responsiveness, sensitivity, diplomacy
Comfortable working both independently and collaboratively.
Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.
Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.


Skills:
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux
Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
Must possess critical thinking, problem solving, and decision-making skills.
Excellent interpersonal and collaborative skills.
Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage
Experience/Familiarity with Kerberos concepts and authentication.


Work timings: Work timing would be in night shift. The timing will be from 7 am to 6 pm PST (Pacific standard time).


Salary offered : CTC per year – Rs.7,62, 000 (Inclusive of Night Shift allowances)


Joining date: Immediate.


Last Date : 30 June 2017


Apply Online Here