(0-3 Yrs) Trigent Software Immediate Opening for IT Service-Desk Engineer @ Mumbai - Present Jobs - Jobs For Freshers & Experienced

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Tuesday, August 22, 2017

(0-3 Yrs) Trigent Software Immediate Opening for IT Service-Desk Engineer @ Mumbai

Trigent Software
[www.trigent.com]


trigent


Immediate Opening for IT Service-Desk Engineer (0-3 Yrs exp) @ Mumbai

Job Description  :
Immediate Openings For Service Desk Voice (International Voice)


If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location


Work Location : Mumbai


Job Description :


Must Have Skills:


TICKETING TOOL EXPERIENCE OR KNOWLEDGE REQUIRED.:
Excellent communication skills.


Service desk engineer skills:
- Develop and maintain technical skills and understanding of the Service Desk.
- Take ownership for the co-ordination, investigation, and documentation of customer requests, issues, and problems.
- Will be the primary point of contact for the customer.
- Ensures that correct resolutions are discovered and involves appropriate parties in resolving problems when needed.
- Perform incident notification and escalation.
- Perform timely follow up on incidents to ensure customer satisfaction.
- Develops and maintains product knowledge, business, and professional skills by participating in on-the-job and other training courses.
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support.
- Develops and maintains knowledge of Incident Management Tool, Knowledgebase and of the Service Desk procedures and business environment.
- Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
- Work independently and maintain a high degree of professional conduct at all times. Adhere to Accenture Core Values.
- Have the ability to understand and successfully resolve problems using knowledge base tools and techniques.
- Able to maintain a methodical and logical approach to problem solving even when under pressure.
- Good knowledge / experience of supporting Microsoft Office applications.
- Good knowledge / experience of supporting Active Directory & VPN


Must Have:
1. Excellent verbal and written communication skills
2. Willingness to learn
3. Work independently and maintain a high degree of professional conduct at all times
4. Good Knowledge and experience of supporting Microsoft Office applications
5. Experience in troubleshooting & understanding Service Desk Issues & environment


Interested please help with the below details to proceed further.


Current CTC:
EXP CTC:
Total Experience:
Relevant Experience:
PAN Card No:
Official Notice Period:
Negotiated Notice Period:
Present Location:
Preferred Location:
Reason for change:
Holding any offers:
Fine to work through payroll of Trigent software ltd: Y/N:
Permanent employee/contract employee:
Payroll company's name if contract employee:


Your profile will be considered for further rounds after we receive an email confirmation from your end.


Please note: If the above job opportunity is not suitable for you, please circulate with your connections, friends who are just waiting for an opportunity.


Thanks & Regards
Susmita
Recruitment Associate
Mail :  susmita_p(at)trigent.com
Contact : 080- 22157000 Ext: 311