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Wednesday, October 11, 2017

Fresher Walk-In @ Hinduja Global Solutions : Tech / Customer Support - Voice : Chennai : On 11 October 2017



Hinduja Global Solutions Walk-In Drive For Freshers : Tech / Customer Support - Voice : On 11th & 12th October 2017, Chennai

Exclusive Job For

Job Description:

HGS Chennai Hiring for Tech / Customer Support - Voice, Please refer the beneath job description and walk-in

Walk-in Date: 11th & 12th October 2017

Time Slot: 10 am – 2pm

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

HGS currently has a global footprint of 55 delivery centers in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.

Hinduja Group of Companies:
Ashok Leyland
Hinduja Foundries Ltd
Hinduja Bank (Switzerland) Ltd
IndusInd Bank
Hinduja Global Solutions Ltd
Gulf Oil Corporation Ltd
Hinduja National Power Corporation Ltd
IndusInd Media and Communications Ltd
Ashok Leyland Wind Energy Ltd

Job Description :

Job Role: Associate
Position: Tech / Customer Support
Experience: 0 - 2 Years
Educational Qualification: Diploma / Any Graduation
Gender: Male & Female
Compensation: up to1.76 LPA.
Shift Timings: Day / Rotational
Cab: Only Drop

Position Summary :
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles :
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Responsibility:  Hotline/ Email/ Chat/ Outbound/ Social Media

Desired Skills and Abilities :
Excellent in English Communication
Fluent in any one regional language { Tamil / Malayalam / Telugu / Kannada }
Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire), Media Types / File Extensions, Various File Systems, Android functions.
Customer Service Skills
Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive

An associate with us is entitled to the following benefits:
Life Insurance for self
Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call

Education & Experience :
Diploma / Any Graduates
Fresher / 0-2 Yrs Experience

Immediate joiners only

Work Location:
Hinduja Global Solutions
#5th Floor, Jayanth Tech Park, Padmini Gardens,
Mount Poonamallee Road, Nandambakkam, Chennai 600 089
Diagonal Opposite to Chennai Trade Centre

Contact HR person: Hari Prasad @ 9500088018
(Please Mention ** Hari ** On top of your resume)

(Please avoid if you have already applied / Not eligible)
(Interested candidates walk in directly)