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Monday, August 13, 2018

Walkin For Freshers @ Dell | Technical Support Process | On 13 & 14 August 2018 | Gurgaon

Dell International Services India Private Limited
[www.dell.com]
Dell Walkin for Fresher | Technical Support Process On 13th & 14th August 2018 in Gurgaon 

Job Description :

Why Work at Dell? 
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Title : Sr. Associate, Client Tech Support

Role Overview :
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities:
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for OOW, Total solutions, YTT and In warranty extension sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements :
Graduate Fresher can Apply (Except MCA/M.Tech)
Undergrad with 1 year of International Call Center Voice experience
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.

Preferences : 
Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification

Walk-In Interview on 13th & 14th August 2018

Timings : 12 pm - 3 pm


Venue : 
Dell International Services, 
Vipul tech Square, Opp Central Park,
Sector Road, Sector-43, Gurgaon - 122002.


***Please carry a Govt ID proof